Information Development
The survey questions are often quite high level, asking if indeed the customer is happy (yes or no) with the ... Although a customer satisfaction rating can provide a baseline from which to measure improvements, the information gathered ... Your goal, metrics, and improvement program might look like the following example.
| Title | : | Information Development |
| Author | : | JoAnn T. Hackos |
| Publisher | : | John Wiley & Sons - 2007-02-27 |
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